Knowledgebase

Service and Support Operations
Compensation and HR
Reports
Experts
Library
Links
Customer Satisfaction/Experience
Knowledge Management
Management
Organizations
Outsourcing
Professional Services
Templates and Checklists
Training/Onboarding
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing


Compensation and HR



Reports
ASP 2017 Salary Survey Report (2017)
A report on this year's salary survey, including support jobs, hardware service jobs, management and executive positions and incentive plans.
2016 Technical Support Salary Survey (2016)
The ASP's annual salary survey tracks pay trends for categories of support employee-senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Hardware jobs of Field Service Engineer and Depot Technician have been added this year. Data is broken out by skill level, company size, organization size, and product price.
2015 Technical Support Salary Survey (2015)
The ASP's annual salary survey tracks pay trends for seven categories of support employee-senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price.
2014 Technical Support Salary Survey (2014)
The ASP's annual salary survey tracks pay trends for seven categories of support employee-senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price.
2013 Technical Support Salary Survey (2013)
The ASP's annual salary survey tracks pay trends for seven categories of support employee-senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price.
2012 Technical Support Salary Survey (2012)
The ASP's annual salary survey tracks pay trends for seven categories of support employee-senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price.
2011 Technical Support Salary Survey (2011)
The ASP's annual salary survey tracks pay trends for seven categories of support employee senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price.
2010 Technical Support Salary Survey (2010)
The ASP's annual salary survey tracks pay trends for seven categories of support employee senior support executive, department manager, analyst/project manager, senior support technician, field support technician, support technician, and customer service rep. Data is broken out by skill level, company size, organization size, and product price.
Tech Support Reporting Channels (2005)
Prevailing org chart models for support organizations.

Experts
Indicates complimentary Open House Hours

Colin Taylor
Chairman & CEO
The Taylor Reach Group
Fran├žoise  Tourniaire
Principal
FT Works
Email
Website

Library
Currently we do not have any articles available about Compensation & HR.

Useful Links
Culpepper
Salary and benefits surveys, other HR benchmarking data.


eLance
Matching service for free-lance programmers, marketers, many other jobs.

OnForce
Matching service for free-lance service techs and installers.


Salary.com
Research, articles, zip-code-level salary estimates.

SalaryExpert.com
Salary data, global comparisons, cost-of-living calculators, etc.